Cancellation Policy
At NOVA PERFUMES, we understand that you may need to cancel an order. Please review our cancellation policy below:
Cancellation Conditions
Customers can cancel their order within a reasonable timeframe after purchase, typically before the order has been processed for shipping. Please contact us as soon as possible if you wish to cancel.
Cancellation requests must be submitted via email at support@novaperfumes.shop or by calling us at +1 3133947680.
Orders that have already been processed or shipped cannot be canceled. If your order has already shipped, please refer to our Return and Refund Policy for information on returning the item.
Refund Policy
Refunds for canceled orders will be processed back to the original payment method used at checkout.
Please allow 10 business days for the refund transfer to be completed, depending on your bank or payment provider.
Refunds will be issued in accordance with our terms and conditions.
If you have any questions regarding cancellations, please contact our customer support team for assistance.
Contact Us
- Store Name: NOVA PERFUMES
- Company Name: NOVA PERFUMES LLC
- Physical Address: 34188 WALLIS ST CLINTON TOWNSHIP,MI 48035-3682, United States
- Email: support@novaperfumes.shop
- Phone Number: +1 3133947680
- Business Hours: Monday to Saturday, 8:00 AM – 6:00 PM (GMT-05:00) Eastern Time (New York)
- Live Chat: Available on our website